Payments and confirmation
Pay securely, understand the price and what happens after you pay.
- How payment worksCheck your booking on Confirm & Pay, then pay securely in the Razorpay window.
- What's in the priceThe lines you'll see in the price summary, and what each one means.
- If a payment fails or money is taken without a confirmationWhat each payment error means and what to do, including when money left your account.
- Your confirmation page and booking referenceWhat the confirmation page shows, how long confirmation takes, and where your tickets go.
- Invoices, GST and billing detailsGet a GST invoice for a booking and save billing details in your account.
Frequently asked questions
Is my card safe?
Yes. Payments go through Razorpay. Viattra never sees or stores your card number or CVV.
My money was taken but I don't see a confirmation.
Don't pay again. Check your email, then contact support with the payment time and amount. See If a payment fails.
Can I get a GST invoice?
Yes. Fill in GST Details on the booking form, or set up Billing Information in My Account > Payment Setting. See Invoices, GST and billing details.
Still need help?
Our travel experts are happy to help. Keep your Booking Reference ready if your question is about a booking.
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