Browse by topic
- Getting startedFind your way around Viattra and see what you can book online.5 articles
- Account and sign-inSign up, log in, reset your password and keep your account secure.9 articles
- Holiday packagesBrowse holidays, book a fixed holiday or build your own customized trip.7 articles
- FlightsSearch flights, choose a fare, add passengers, seats and meals.6 articles
- HotelsSearch hotels, compare rooms and add guest details.3 articles
- Payments and confirmationPay securely, understand the price and what happens after you pay.5 articles
- Manage your tripsSaved travellers, passports, preferences, changes and cancellations.5 articles
- Troubleshooting and supportFix common problems and get in touch with the Viattra team.3 articles
Popular articles
- Create a Viattra accountSign up in about two minutes by verifying your mobile number and email.
- How payment worksCheck your booking on Confirm & Pay, then pay securely in the Razorpay window.
- Search for flightsFind one-way and round-trip flights for up to 9 passengers.
- Contact Viattra supportPhone, email and office details, opening hours, and what to have ready.
- If a payment fails or money is taken without a confirmationWhat each payment error means and what to do, including when money left your account.
- Change or cancel a booking, and refundsHow to ask for a change or cancellation, and how refunds work.
- Customize your holidayChoose your flight, hotel, activities and transfers day by day, and watch the price update.
- Reset a forgotten passwordGet a code by email or SMS and set a new password.
- Your confirmation page and booking referenceWhat the confirmation page shows, how long confirmation takes, and where your tickets go.
- Add seats and mealsPick a seat on the seat map and choose a meal for each passenger and flight.
Frequently asked questions
All FAQsDo I need an account to book?
No. You can search, enquire and book as a guest. An account lets you save travellers, passports and preferences and manage your security settings. See Create a Viattra account.
I didn't get the OTP code. What now?
Wait for the Resend in Ns timer, then click Resend OTP. Check the number or email you entered and your spam folder. Standard SMS rates may apply. More checks: I didn't receive my OTP code.
Why is "Book Now" greyed out on a customized holiday?
Choose a flight, a hotel and at least one activity first. See Customize your holiday.
My money was taken but I don't see a confirmation.
Don't pay again. Check your email, then contact support with the payment time and amount. See If a payment fails.
Where are my tickets and vouchers?
They are emailed once the airline or hotel confirms. The confirmation page also updates on its own. See Your confirmation page.
How do I cancel or change a booking?
Contact support with your Booking Reference. Fees depend on the cancellation policy shown before you paid. See Change or cancel a booking.
Still need help?
Our travel experts are happy to help. Keep your Booking Reference ready if your question is about a booking.
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