I didn't receive my OTP code
What to check when the 6-digit code doesn't arrive by SMS or email.
Last updated 24 October 2026
Codes usually arrive within a minute. If yours hasn't, work through these checks.
Checks
- Wait for the timer. Under the code boxes you'll see Resend in Ns. When it reaches zero, click Resend OTP.
- Check the number or email. Make sure you picked the right country code and typed the number without a leading 0 or the country code.
- Check your spam folder for email codes.
- Check your phone's signal and that it can receive SMS from short codes. Standard SMS rates may apply.
- Use the latest code. Each new code replaces the one before.
Warning: After several wrong codes you'll see Incorrect code. N attempts left. If you run out of attempts, wait a few minutes and start again.
If you still don't receive a code, contact support with the mobile number or email you used.