Your account at a glance
What each area of My Account is for, and how profile completion works.
Last updated 24 October 2026
On this page
My Account is where you keep your details, travellers and settings. Open it from the header: click your name, then My Account.
The My Account menu
The menu is on the left (at the top on phones).
| Menu item | What you manage there |
|---|---|
| Overview | Profile completion and the next suggested step. |
| Personal Information | Name, nationality, date of birth, gender, profile photo. |
| Travel Information | Your passport and visas, travel preferences, frequent flyer numbers. |
| Travelers | Family, friends or colleagues you book for. |
| Contact Information | Phone, email, addresses, emergency contacts. |
| Preferences | Currency, language, favourite destinations, hotel and room type, interests. |
| My Booking | Your bookings list. This page is still being connected to your bookings, so use your confirmation email for now. |
| Payment Setting | Billing details for invoices and loyalty memberships. |
| Security | Password, verified email and mobile, signed-in devices. |
| Communication | Marketing emails and policy consents. |
| Notifications | Updates about your account. |
Profile completion
The Overview page shows Profile completion as a percentage. Click Next step to fill in the most useful missing item. When everything is filled in, it reads Profile complete.
If your mobile or email isn't verified yet, you'll see Verification pending. Click Finish in Security to complete it.
Note: Keep the Booking Reference from your confirmation page and email for every booking. You'll need it for any question about the trip.