Frequently asked questions

No. You can search, enquire and book as a guest. An account lets you save travellers, passports and preferences and manage your security settings. See Create a Viattra account.

Not on the website. You can book holidays, flights and hotels online, and ask an expert about other services through an enquiry.

The website is in English. You can set a preferred language for communications in My Account > Preferences.

Not at the moment. Sign up with your mobile number and email. See Create a Viattra account.

Wait for the Resend in Ns timer, then click Resend OTP. Check the number or email you entered and your spam folder. Standard SMS rates may apply. More checks: I didn't receive my OTP code.

Click Forgot password? on the login page and follow Reset a forgotten password.

After several wrong passwords the account is locked for a few minutes. Wait for the time shown, or reset your password.

Choose a flight, a hotel and at least one activity first. See Customize your holiday.

Fixed holidays are booked through Enquire Now. A Viattra expert confirms dates, availability and the final price with you. See Book a fixed holiday.

Yes. Holiday prices are Inclusive of GST, and the price box shows the GST line separately. See Holiday prices, GST and inclusions.

Up to 9, including children and infants, with at least one adult and no more infants than adults.

Airline fares change all the time. Fares are held for 15 minutes after your search, and the final price is confirmed before you pay. See The 15-minute fare timer.

Yes. Enter the passport number and expiry for each traveller. It must be valid for at least 6 months.

Master: the title for a boy (child or infant).

Yes. Payments go through Razorpay. Viattra never sees or stores your card number or CVV.

Don't pay again. Check your email, then contact support with the payment time and amount. See If a payment fails.

Yes. Fill in GST Details on the booking form, or set up Billing Information in My Account > Payment Setting. See Invoices, GST and billing details.

They are emailed once the airline or hotel confirms. The confirmation page also updates on its own. See Your confirmation page.

Contact support with your Booking Reference. Fees depend on the cancellation policy shown before you paid. See Change or cancel a booking.

Not yet. Keep them as your reference and copy the details into the booking form.

Every day, 9:00 am to 9:00 pm India time. Call +91-7701932728 or email sales@viattra.in. See Contact Viattra support.

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