Your confirmation page and booking reference
What the confirmation page shows, how long confirmation takes, and where your tickets go.
Last updated 24 October 2026
After you pay, the confirmation page shows your Booking Reference, Amount Paid, Overall Status and Booking Progress. This page updates automatically while the airline or hotel confirms, so you can leave it open.
What the status means
| Booking | While waiting | When confirmed | If it can't be confirmed |
|---|---|---|---|
| Flight | Flight Booking Received: waiting for the airline to confirm. | Flight Booking Confirmed: your PNR (the airline's booking code) and e-ticket are generated and emailed. | Flight Booking Could Not Be Confirmed: any applicable refund is processed and support will contact you. |
| Hotel | Hotel Booking Received: waiting for the hotel to confirm. | Hotel Booking Confirmed: your hotel voucher is ready and emailed. | Hotel Booking Could Not Be Confirmed: support will contact you. |
| Holiday | Thank You For Your Booking, with steps for Payment Received, Flight Reservation and Hotel Reservation. | Flight tickets issued, hotel vouchers generated and the final itinerary emailed. | Support will contact you. |
Tip: Save or screenshot the Booking Reference. You'll need it for any question about the booking. Carry a valid government-issued photo ID for check-in.