Change or cancel a booking, and refunds

Changes and cancellations are handled by the Viattra team. They can't be made on the website.

Ask for a change or cancellation

1. Find your Booking Reference on the confirmation page or email.
2. Contact Viattra support by phone or email with the reference, the lead traveller's name and what you'd like to change.
3. The team checks the rules for your booking and tells you any fees before making the change.

What it costs

Each booking shows its Cancellation Policy before you pay:

• Flights: Refundable Ticket or Non-Refundable Ticket, with Penalty Charges and Fare Rules.
• Hotels: each room's Refundable or Non Refundable status and Cancellation Policy.
• Holidays: the Cancellation section on the Review package page.

Fees depend on that policy and on the airline's or hotel's rules at the time you ask.

Refunds

If an airline or hotel can't confirm a paid booking, any applicable refund is processed under Viattra's refund policy. See Terms of Service in the footer for the full terms.