Common error messages and fixes
What the most frequent messages on the website mean and what to do about each.
Last updated 24 October 2026
Most problems are fixed by refreshing the page, searching again, or correcting a highlighted field.
| You see | What it means | What to do |
|---|---|---|
| Can't reach the server. Check your connection and try again. | Your internet dropped, or the site couldn't be reached. | Check your connection and try again. |
| We'll Be Back Soon / TEMPORARY SERVICE INTERRUPTION | The site is under maintenance. Your travel plans are safe. | Wait a few minutes and click Try Again. |
| Oops! Page Not Found | The link is wrong or the page was removed, for example an old package. | Click Return Home and search again. |
| An error occurred during page rendering | A page didn't load correctly. | Refresh the page. |
| Couldn't load your account. Please try again. | My Account didn't load. | Click Try again, or log in again. |
| Your session has ended. Please log in again. | You were signed out after inactivity. | Log in again. |
| Search is taking too long, please try again. | The airline system took more than a minute to answer. | Wait a moment and search again. Try a different date if it repeats. |
| Your session has expired (flights) | The 15-minute fare hold ran out. | Click Search again. Fares may have changed. |
| Please fix the highlighted errors / Please correct the errors below. | One or more fields are wrong. | Look for fields outlined in red and read the message under each. |
| Something went wrong. Please try again. | An unexpected problem. | Try again. If it repeats, contact support. |
Tip: A red outline means a field is empty or in the wrong format. The message under it tells you exactly what to change.
Messages for specific tasks are in their own guides: signup, passwords, flight search, passenger details, hotels, enquiries and payment.